Frequently Asked Questions

Karen going over client agreement with women

General

What are the advantages of home health care?

Even when frailty is a factor, in-home care clients tend to feel better and more comfortable when they live in their own homes, with a feeling of self-reliance and independence. Home care offers care tailored to the needs of the family and the individual. Also, in-home care delivers one-on-one care, social stimulation, healthy exercise, and balanced meals that appeal to the client and adhere to any dietary restrictions.

Who needs in-home care?

In addition to the elderly, many people are injured, ill, or disabled at some point and may require help with day-to-day activities. We are also passionate about helping medically fragile children, people with disabilities and frail or ill seniors with unique care requirements, to foster their independence and inspire families’ peace of mind.

What makes Virginia Home Care Partners different from other in-home care companies?

At Virginia Home Care Partners, we recognize it is a privilege to be invited into your home and given the opportunity to partner in your living. We take this seriously and dedicate ourselves to your valued trust. We believe everything we do is about partnering with you. From the moment you contact us, we desire to respond to your care needs and partner in the best plan of care to meet them. We believe that quality, compassionate care is not possible without this partnership. We also believe a core responsibility of ours is to educate our care partners, client partners, and community. We desire to be a partner in every aspect.

Services

What kind of services do you provide?

Our complimentary care assessment in the home will identify individual needs and allow us to create a personalized Care Plan. The services we provide include: light housekeeping, companionship, meal preparation, transportation, socialization and fun outings away from home, chore services, and personal care services which include assistance with activities of daily living.  We specialize in respite care/family respite and dementia/Alzheimer’s care.

In what areas are your home care services available?

Virginia Home Care Partners proudly serves the City of Fredericksburg and the counties of Stafford, Spotsylvania, Orange, King George, and Caroline.

Do you require a commitment to a minimum of hours and days a week in order to provide care?

Virginia Home Care Partners provides Care Partners by the hour. We do not require a minimum number of days or hours.

How quickly can I arrange for service?

Because we partner to ensure your Care Plan meets your needs, we seek to provide the best Care Partner match possible. We can usually begin services in a few days.

Are your services available in nursing homes or assisted living facilities?

We strive to provide services wherever our clients need them. We are happy to partner with facilities that our clients may reside in to meet their needs.

Is your agency licensed?

Yes, we are licensed by the Commonwealth of Virginia and meet all state requirements.

Care Partners

Can I help choose the Care Partner?

Absolutely!

At Virginia Home Care Partners, we believe the key to successful outcomes is the partnership we form with you, our Client Partner. We welcome your participation in the selection of your Care Partner.  If you are not satisfied with your Care Partner, we will find a different Care Partner with whom you feel more comfortable.

How are your Care Partners screened?

Care Partners employed by Virginia Home Care Partners are thoroughly screened and must meet our strict guidelines for employment. We always perform a comprehensive investigation that involves reference checks, state and national background checks, drug screen, and DMV record checks. We train, lead, and supervise all Care Partners, and cover all government mandated taxes and workers’ compensation for our employees. Only Care Partners who pass our in-depth screening process, orientation, and training are employed by Virginia Home Care Partners.

Will I be able to reach a Care Partner after hours? If so, how can I contact someone after hours?

We maintain on-call access to staff 24 hours a day, seven days a week. If a Care Partner is unavailable due to illness or an emergency, our on-call staff will assist you in providing care coverage.

What if my Care Partner is sick?

This is one of the reasons why hiring through an agency is so important. We will provide another Care Partner to serve you.

Who pays the Care Partner?

We invoice bi-weekly for services provided.

Are your Care Partners insured and bonded?

Yes, all of our Care Partners are bonded and insured.

Payment

How much does the service cost?

We bill on an hourly basis for most services. The hours required to properly care for your loved one will be determined during the initial assessment and Care Plan development and reviewed on an ongoing basis.  Please contact us to learn more about our pricing.

What are my payment options for home care services?

Our services are available for private pay and private insurance. For more details, please contact us.

How may we partner with you?